Home Projects University Ticketing
Freelance Deploying 2024

University Ticketing

Comprehensive student support platform combining ticketing system, automated surveys, and real-time live chat. Designed for university administration to handle student inquiries efficiently with SLA tracking and knowledge base integration.

Role
Full Stack Developer
Duration
6 months
50K+
students served
70%
auto-resolved
<2h
avg response
95%
satisfaction
TECH STACK

Technologies Used

DjangoReactN8NWebSocketRedis
FEATURES

Key Features

  • Multi-channel ticketing
  • Live chat with agents
  • Automated surveys
  • Knowledge base
  • SLA monitoring
  • N8N workflow automation
  • LEARNINGS

    Challenges & Solutions

    Key technical challenges encountered and how they were overcome.

    Agent Routing

    Built ML-based ticket routing to appropriate departments

    Survey Analytics

    Real-time sentiment analysis on survey responses

    Integration

    Connected 15+ university systems via N8N workflows

    GALLERY

    Project Screenshots

    Visual tour of the project interface and key features.

    Dashboard View

    Analytics

    Settings

    💡 Add your screenshots to images/projects/ticketing/

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